Return and Refund policy
Effective Date: 06/02/2025
1. Returns
We accept returns of physical products within 14 calendar days from the date of receipt. To be eligible for a return:
- Items must be unused, unopened, and in their original packaging.
- You must notify us of your intent to return within the 14-day period.
Please note: Digital products, including online courses and downloadable materials, are non-refundable once accessed or downloaded.
2. Return Process
To initiate a return:
- Contact our Customer Support team at info@lovelylashes.uk with your order number and reason for return.
- Await confirmation and further instructions before sending any items back.
- Ensure returned items are securely packaged to prevent damage during transit.
3. Refunds
Upon receiving and inspecting the returned items:
- If approved, a refund will be processed to your original payment method within [Insert Number] business days.
- Shipping costs are non-refundable.
- If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
4. Exchanges
We do not offer direct exchanges. If you wish to obtain a different item, please return the original item for a refund and place a new order separately.
5. Non-Returnable Items
The following items are non-returnable:
- Digital products (e.g., online courses, eBooks) once accessed or downloaded.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned after the 14-day return window.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at info@lovelylashes.uk with details and photographic evidence.
- We will assess the issue and provide a suitable resolution, which may include a replacement or refund.
7. Contact Us
For any questions or concerns regarding returns and refunds, please reach out to our Customer Support team:
- Email: info@lovelylashes.uk
- Phone: +447308212745
- Address: 83A Highfield Avenue, London NW11 9TE
